Privacy Policy
Last Updated: March 2026
Senior Placement Helpline is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
Information We Collect
When you contact us or submit a form on our website, we may collect the following information:
- Your name and contact information (phone number, email address)
- Information about your care situation, including details about the person needing care
- Location preferences for placement
- Any additional details you choose to share about care needs
How We Use Your Information
Your information is used solely for the purpose of providing senior placement assistance. Specifically, we use your information to:
- Connect you with appropriate assisted living facilities and care options
- Follow up on your inquiry and provide personalized recommendations
- Communicate with you about placement options and services
We will never sell your personal information. Your data is shared only with facilities and care providers as necessary to assist with your placement needs, and only with your consent.
HIPAA Compliance
Senior Placement Helpline follows HIPAA (Health Insurance Portability and Accountability Act) privacy guidelines to protect any health-related information you share with us.
Our commitment to HIPAA compliance includes:
- All staff members are trained on privacy best practices and HIPAA requirements
- Health-related information is handled with the utmost confidentiality
- Data is encrypted during transmission using SSL/TLS protocols
- Access to personal information is limited to authorized personnel only
Information Security
We take the security of your information seriously and implement appropriate safeguards:
- SSL/TLS Encryption: All data transmitted through our website is encrypted
- Limited Access: Only authorized team members can access your information
- Secure Storage: Your data is stored securely with appropriate access controls
- Regular Reviews: We regularly review our security practices to ensure ongoing protection
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate information
- Deletion: Request that we delete your personal information from our records
- Opt-out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information provided below.
Chatbot Disclaimer
When using our chat service, please be aware of the following:
- Do not share Social Security numbers, insurance IDs, or detailed medical records through the chat
- Chat conversations may be reviewed to improve our service quality
- For sensitive information, please speak directly with a placement specialist by phone
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
- Phone: 866-ALF-FIND (866-253-3463)
- Email: [email protected]